Returns in 48h instead of 2 weeks
The customer reports a return via a form, automatically receives a courier label, the warehouse receives it, and the refund follows the decision.
Industry
Process applications for retail and e-commerce
We digitalize processes in online stores, retail chains and distribution companies: returns, complaints, stock control, fulfillment, omnichannel sales reporting.
Starting point
What does retail face today?
- Returns handled by email and Excel — the process takes weeks
- Complaints that no one is monitoring — the customer leaves for a competitor
- Stock levels scattered across the store, wholesale and marketplaces
- Every sales channel has a separate report — no one has the full picture
- Promotional campaigns planned in spreadsheets and emails — chaos after the first week
What changes
What do you gain by digitalizing retail processes?
Complaints under full control
Every request has an SLA and an owner. Statistics on the most common problems for the product and quality departments.
One stock level for all channels
Store, marketplace, wholesale, brick-and-mortar store — everyone sees the real stock in real time. The end of overselling.
Omnichannel reporting in one place
Sales per channel, profitability per category, marketing KPIs — a dashboard for management without manual consolidation.
The order
Retail processes we digitalize most often
Returns management (RMA)
Customer form → label → warehouse receipt → decision → refund.
Complaint handling
Full workflow from request to resolution, reporting of the most common problems.
Omnichannel stock levels
Stock synchronization: store, Allegro, Amazon, brick-and-mortar store, wholesale.
Promotional campaign planning
Promotion calendar, automatic price updates across channels, effectiveness report.
Product catalog management
Central database of products, images, descriptions, attributes — distribution to all channels.
Modules we roll out in retail and e-commerce
Each module describes one process from input to output — with screens, the flow and the roles that work on it.
Sales
Offer Preparation and Sending
Spending hours manually copying data from cost estimates into offer documents? The Sales module lets you manage estimates end-to-end, create interactive offers and generate contracts in one place. Artificial intelligence automatically drafts copy, selects visuals and checks the consistency of the entire package before you send it to the customer.
Sales
Quotation Preparation
Losing track in a maze of RFQs and manual cost calculations? The Sales module lets you smoothly turn the agreed scope from a conversation into a ready-to-send quotation with line items, prices and margin. The built-in AI assistant automatically generates marketing personas and helps complete B2B data, speeding up your quoting process.
Sales
Sales Opportunity Management
Losing track of where your sales opportunities are in the pipeline and which ones will actually generate profit? The Sales module lets you manage the entire funnel in a Kanban view, from the first inquiry through to a win, bringing tasks and meetings together in one place. Built‑in AI recommends the next steps in the process and automatically prepares the business context before your customer meeting.
Quoting & configuration
Product configurator
Spending hours manually calculating prices and preparing quotes for complex products? The Configurator module lets you instantly build a variant from available sections and parameters, automatically generating pricing and a ready‑to‑use specification. Artificial intelligence analyses historical configurations and suggests optimal bundles and margins for selected markets.
Marketing
Lead Generation
Losing potential customers because your forms are scattered and you can’t consistently track sources? The Lead Generation module unifies traffic from campaigns, landing pages and forms into one automated flow that feeds straight into your CRM. Built‑in AI algorithms help you instantly create new landing pages and analyse performance reports.
Sales
Prospecting
Looking for companies that fit your criteria? The Sales module in ProcessApp automatically generates a list of prospects based on keywords, cities, and industries. With AI you get smart recommendations that make it easier to reach the right companies.
Frequently asked questions — retail and e-commerce
Everything worth knowing before starting digitalization in your industry.
Yes. We implement integrations with major e-commerce platforms via API or native plugins. We can pull orders, synchronize stock, update shipping statuses and handle returns directly from the application.
Yes. We integrate with Allegro (Allegro REST API), Amazon Seller Central, eBay and other popular marketplaces. Listing management, order statuses and stock synchronization work natively.
No — the application complements your existing store with back-office processes: order handling, returns, complaints, reporting. Your online store stays, and the process application organizes what happens AFTER the customer’s order.
Yes, and often with the greatest ROI — smaller stores do not have the resources to handle chaos, and 50 orders already mean real time savings (1–3 hours per day) once the process is organized.
Other industries
Let’s bring order to your e-commerce together
A free consultation — we will show you implementations in stores of a similar scale and estimate the ROI.
Book a free consultation