Returns in 48h instead of 2 weeks
The customer reports a return via a form, automatically receives a courier label, the warehouse receives it, and the refund follows the decision.
Process applications for retail and e-commerce
We digitalize processes in online stores, retail chains and distribution companies: returns, complaints, stock control, fulfillment, omnichannel sales reporting.
What does retail face today?
- Returns handled by email and Excel — the process takes weeks
- Complaints that no one is monitoring — the customer leaves for a competitor
- Stock levels scattered across the store, wholesale and marketplaces
- Every sales channel has a separate report — no one has the full picture
- Promotional campaigns planned in spreadsheets and emails — chaos after the first week
What do you gain by digitalizing retail processes?
Complaints under full control
Every request has an SLA and an owner. Statistics on the most common problems for the product and quality departments.
One stock level for all channels
Store, marketplace, wholesale, brick-and-mortar store — everyone sees the real stock in real time. The end of overselling.
Omnichannel reporting in one place
Sales per channel, profitability per category, marketing KPIs — a dashboard for management without manual consolidation.
Retail processes we digitalize most often
Returns management (RMA)
Customer form → label → warehouse receipt → decision → refund.
Complaint handling
Full workflow from request to resolution, reporting of the most common problems.
Omnichannel stock levels
Stock synchronization: store, Allegro, Amazon, brick-and-mortar store, wholesale.
Promotional campaign planning
Promotion calendar, automatic price updates across channels, effectiveness report.
Product catalog management
Central database of products, images, descriptions, attributes — distribution to all channels.
Applications we implement in retail and e-commerce
Browse selected applications from our catalog — ready-made starting points that we tailor to your company.
Frequently asked questions — retail and e-commerce
Everything worth knowing before starting digitalization in your industry.
Yes. We implement integrations with major e-commerce platforms via API or native plugins. We can pull orders, synchronize stock, update shipping statuses and handle returns directly from the application.
Yes. We integrate with Allegro (Allegro REST API), Amazon Seller Central, eBay and other popular marketplaces. Listing management, order statuses and stock synchronization work natively.
No — the application complements your existing store with back-office processes: order handling, returns, complaints, reporting. Your online store stays, and the process application organizes what happens AFTER the customer’s order.
Yes, and often with the greatest ROI — smaller stores do not have the resources to handle chaos, and 50 orders already mean real time savings (1–3 hours per day) once the process is organized.
Let’s bring order to your e-commerce together
A free consultation — we will show you implementations in stores of a similar scale and estimate the ROI.
Book a free consultation